Incidents and maintenance reported on status page for Santiment https://status.santiment.net/ https://d1lppblt9t2x15.cloudfront.net/logos/31a2d84e7ac2bd7bf461b1cf6b6f9aad.png https://status.santiment.net/ en https://status.santiment.net/maintenance/1058714 Wed, 09 Sep 2026 14:00:34 -0000 https://status.santiment.net/incident/1058714#7c149483405f5813152c8b8ab81a43069025a9aae5ffbc39faa6269da7d588a8 Maintenance Between 2026-09-09 14:00 UTC and 2026-09-10 03:30 UTC, an issue with our infrastructure stopped the NER and bullish/bearish sentiment jobs from running. As a result, social metrics for this period may be missing or inaccurate. The infrastructure issue was fixed at 03:30 UTC. We will recompute all social metrics for the affected period, so values in this window will change once that is done. https://status.santiment.net/maintenance/1042569 Mon, 31 Aug 2026 05:30:33 -0000 https://status.santiment.net/incident/1042569#3f315f56634ecc5b7c60b8718aea1ccdca8bfe755f1a27399b923b1e1ff81a88 Maintenance Starting at 05:31 on 31.08.2026, we are experiencing a hardware failure in our data cluster that affects our metrics pipeline. Impact: • Metrics and dashboards may show gaps or lag behind by up to 2h. • Some data points collected during the incident window may be missing entirely. • Core API functionality is not affected. Status: Our engineering team is actively working on the issue. Failed hardware has been isolated and we are restoring capacity. No action is required from you. Once the pipeline is stable we will back-fill what can be recovered and confirm which time ranges, if any, are permanently incomplete. https://status.santiment.net/maintenance/1030403 Mon, 24 Aug 2026 09:05:05 -0000 https://status.santiment.net/incident/1030403#4db951e9f0bc19a069d212734f88f01f0526ea5dd84af3f1c411d5cae065ea87 Maintenance We're carrying out scheduled maintenance and upgrades to the infrastructure that powers our services. The work is performed in a rolling fashion, so capacity is replaced gradually while the rest of the platform continues serving traffic. You may notice brief, self-recovering reconnections on long-lived sessions or streaming connections; standard client retry behaviour handles these automatically. What you need to do: Nothing. No configuration changes, redeployments, or credential updates are required on your side. Why we're doing it: These upgrades keep the platform on current, fully supported versions and bring improvements to security, reliability, and performance. Thank you for your patience, Santiment team https://status.santiment.net/maintenance/1030400 Mon, 24 Aug 2026 09:02:42 -0000 https://status.santiment.net/incident/1030400#f3e64cf9d5cc3cde8097c651fbf2c563a2343797945b4910efd73e035052286d Maintenance We're carrying out scheduled maintenance and upgrades to the infrastructure that powers our services. The work is performed in a rolling fashion, so capacity is replaced gradually while the rest of the platform continues serving traffic. You may notice brief, self-recovering reconnections on long-lived sessions or streaming connections; standard client retry behaviour handles these automatically. What you need to do: Nothing. No configuration changes, redeployments, or credential updates are required on your side. Why we're doing it: These upgrades keep the platform on current, fully supported versions and bring improvements to security, reliability, and performance. Thank you for your patience, Santiment team https://status.santiment.net/maintenance/1019229 Tue, 18 Aug 2026 12:22:42 -0000 https://status.santiment.net/incident/1019229#768cca87be6e211f350d8c36c233094a71d172363e798b9bdf8eb240f62972bc Maintenance We will be running two data recomputations during this window. - YouTube bug — targeted recompute A bug in our YouTube scraper produced incorrect values at the `11:00:00` mark. To correct this, we are recomputing the single timestamp `2026-08-17 11:00:00`. - Social dominance — full history recompute All social dominance metrics will be recomputed from the beginning of our data history. Expected impact : - No service downtime — the API stays available throughout. - While a recompute is in progress, the affected metrics may temporarily return stale, partial, or inconsistent values. - Dashboards, alerts, and downstream jobs reading these metrics during the window may show transient gaps or shifts. We recommend not treating these values as final until completion. - Historical social dominance values may change slightly after the recompute, as corrected inputs are applied across the full series. https://status.santiment.net/maintenance/1010523 Thu, 13 Aug 2026 08:02:04 -0000 https://status.santiment.net/incident/1010523#c7283ee5c007b1e1c9e07073c1c2a9184c4e22687cd7de379de2de7d209927c2 Maintenance We will be performing maintenance on our social metrics pipeline and running gap checks across metric/asset pairs. What to expect during the window: - Delayed or temporarily missing social metrics data points for some metric/asset pairs - Short-lived inconsistencies in charts and aggregates - All other data and platform functionality unaffected Any gaps identified will be backfilled once maintenance completes. Thanks for your patience. https://status.santiment.net/maintenance/1008260 Tue, 11 Aug 2026 08:34:19 -0000 https://status.santiment.net/incident/1008260#df1c4f3ec1b1029b6d0b33aa7742e70fde13e2fe4e37a3a099f97017c66db87d Maintenance Analytics and reporting will be unavailable for the duration of the window. Queries, dashboards, and data ingestion will not be available during this time. We're performing a planned upgrade to internal infrastructure to improve reliability. No action is needed on your side. https://status.santiment.net/maintenance/982874 Tue, 28 Jul 2026 14:39:56 -0000 https://status.santiment.net/incident/982874#3825e5c53efb206dac59d639223f617a4d94caf4a17a4d0a742a1c94cee2db89 Maintenance Thursday, July 30, 2026, 09:00–10:00 UTC We will be performing a scheduled upgrade of internal infrastructure as part of routine maintenance. We appreciate your patience and will confirm once the upgrade is complete. https://status.santiment.net/maintenance/982608 Tue, 28 Jul 2026 11:58:08 -0000 https://status.santiment.net/incident/982608#b922af1d53c22894660a3377e7d449553d3f7864629d264ceb5a8a687be27267 Maintenance We will be performing a scheduled data metrics recalculation on Friday, July 31, 2026, between 11:00 and 17:00 UTC. During this window, customers may experience delays in metrics updates or temporary discrepancies in reported data as historical figures are recalculated. All core services will remain operational. We do not anticipate any downtime, but recommend avoiding critical reporting tasks during this window if precision is essential. https://status.santiment.net/maintenance/927820 Thu, 18 Jun 2026 13:43:44 -0000 https://status.santiment.net/incident/927820#4ec3df2330aad8cc31e557b3efbd132690f912e637c0239f0335644e24bf2aa6 Maintenance We'll be recomputing the social dominance metrics across all sources and versions (v1/v2) starting 08:00 UTC to 17:00 UTC - Affected range: 2026-02-26 → 2026-03-10 - Scope: all social_dominance metrics Values for that window may shift while the recompute runs. We'll confirm once it's complete. https://status.santiment.net/maintenance/924707 Mon, 15 Jun 2026 18:00:33 -0000 https://status.santiment.net/incident/924707#35faf5230d3fc49dc376b7ecf217057b69c315779ec692b1672a5af64c6f34ca Maintenance We will be performing scheduled infrastructure maintenance on 17.06.2026 between 07:00 – 18:00 UTC. During this window, you may experience temporary delays in metrics delivery. All other services will continue to operate normally. We appreciate your patience. If you have any questions, please reach out to our support team. https://status.santiment.net/maintenance/918096 Mon, 08 Jun 2026 11:00:39 -0000 https://status.santiment.net/incident/918096#df83ca725a51e79d2dfc60d6813c0acd4953bb4c5fadc7d49ebc70ae15a1bfdf Maintenance We're performing scheduled maintenance to recalculate stablecoin trade volume metrics by token. During this window, these metrics will be temporarily unavailable. https://status.santiment.net/maintenance/899616 Tue, 19 May 2026 11:41:05 -0000 https://status.santiment.net/incident/899616#2b55aeb8fe025309be5185f9291fee75c8308fd5b9d9666dd58f55cef6809bf6 Maintenance We will be performing scheduled infrastructure maintenance on Wednesday, 20 May 2026, 08:00–09:00 UTC. The maintenance window is up to 1 hour. What to expect: - Metric and on-chain data queries (Santiment API and Sanbase) may be temporarily unavailable or return errors or slow responses. - Charts and dashboards may fail to load or show stale data. We apologize for any inconvenience and appreciate your patience while we improve the reliability of our infrastructure. https://status.santiment.net/maintenance/894033 Tue, 12 May 2026 12:15:35 -0000 https://status.santiment.net/incident/894033#650c9b575f0b6fef13545547e4918738585f0d398c6e3238d539a9768f3ca1a0 Maintenance We will be performing scheduled infrastructure maintenance to expand storage capacity across our processing and workflow systems. This work is designed to improve reliability and prevent disruptions caused by resource constraints. During this window, you may experience intermittent slowdowns or brief interruptions. Our team will be monitoring systems throughout and working to minimize any impact. Thank you for your patience. We'll post an update once maintenance is complete. https://status.santiment.net/maintenance/866418 Tue, 07 Apr 2026 16:26:40 -0000 https://status.santiment.net/incident/866418#c26eed0d11ca3c80a4ebeddf8d0b611029d44146b07ba1182355687401949af1 Maintenance We will be performing scheduled infrastructure maintenance on 08.04.2026 between 08:00 – 14:00 UTC. During this window, you may experience temporary delays in metrics delivery. All other services will continue to operate normally. We appreciate your patience. If you have any questions, please reach out to our support team. https://status.santiment.net/maintenance/838084 Mon, 02 Mar 2026 17:29:08 -0000 https://status.santiment.net/incident/838084#ec209be4b9fc3d3b5f5a42d04fe6f1fbf4573d0cabcdb64ae438fa9e3e87440c Maintenance Thursday 07:00 – 15:00 UTC During this window, we'll be recalculating the full history of the following ETH metrics: • Holders Distribution • Active Holders Distribution • Labeled Holders Distribution Affected asset: ETH only Data for these metrics may be incomplete or temporarily unavailable during the maintenance window. Everything else continues to operate normally. Thank you for your patience! https://status.santiment.net/maintenance/831457 Mon, 23 Feb 2026 16:12:32 -0000 https://status.santiment.net/incident/831457#3bdd142d7a8f4caec279854d0867f42605d9e7dd181e38ca11cf7052a2db8b96 Maintenance We will be performing scheduled maintenance on our production infrastructure on 25 February 2026, from 08:00 to 17:00 UTC. During this window, you may experience brief service disruptions or intermittent downtime. No action is required on your end. We will post updates on this page as the maintenance progresses. If you have any questions, please contact our support team. https://status.santiment.net/maintenance/826583 Mon, 16 Feb 2026 14:44:19 -0000 https://status.santiment.net/incident/826583#4ca4622c7b876a62c4a317c07d486dacbec9522bc5b23e57ed36b03deadeed9d Maintenance We will be performing scheduled maintenance on our production infrastructure on 18 February 2026, from 08:00 to 17:00 UTC. During this window, you may experience brief service disruptions or intermittent downtime. No action is required on your end. We will post updates on this page as the maintenance progresses. If you have any questions, please contact our support team. Original maintenance window has been extended to 20.00 UTC https://status.santiment.net/maintenance/821746 Mon, 09 Feb 2026 13:06:56 -0000 https://status.santiment.net/incident/821746#eeaf0b223fa12b69d34948db1bf16c801a5a90a475c45a213adeba07c7b1d33d Maintenance We will be performing scheduled maintenance on our production infrastructure on 10 February 2026, from 08:00 to 17:00 UTC. During this window, you may experience brief service disruptions or intermittent downtime. No action is required on your end. We will post updates on this page as the maintenance progresses. If you have any questions, please contact our support team. https://status.santiment.net/incident/818338 Tue, 03 Feb 2026 12:05:00 -0000 https://status.santiment.net/incident/818338#1fac76355b07a5785f64799fe9bde80199386df2809c3b38f7a4cb7f945d93bd Incident All systems are operating normally. https://status.santiment.net/incident/817587 Mon, 02 Feb 2026 16:00:00 -0000 https://status.santiment.net/incident/817587#4f83ddc829acedacac591ec46481d0bbb1eeb0e22bcfd54ce16c61665f40af85 Incident All systems are operating normally. https://status.santiment.net/incident/817587 Mon, 02 Feb 2026 15:40:00 -0000 https://status.santiment.net/incident/817587#bdc75db65a99d041195fce3454d01ba3817543c6d418d2ce47f2d2b058009a54 Incident Between 15:40 UTC and 16:00 UTC on February 03, 2026, a portion of the API responsible for serving metrics was unavailable. The issue was quickly identified, a fix was implemented at 15:50 UTC, and fully deployed by 16:00 UTC. https://status.santiment.net/maintenance/815152 Fri, 30 Jan 2026 13:22:09 -0000 https://status.santiment.net/incident/815152#67e622841d2deb83666a8707634e212eea3a52c6f32d571ecdc20379ba1356d2 Maintenance We’re currently rerunning our Ethereum data pipeline to improve consistency across holder distribution and percentage-based metrics using the full Ethereum historical dataset. What to expect: - Metrics related to holder and active holder distributions may change. - Updates will primarily affect data after the Ethereum Merge. - Historical data prior to the Merge will remain unchanged. During this process, some values may temporarily appear inconsistent or be refreshed incrementally. No action is required on your side. We’ll update this page once processing is complete. Thanks for your patience!